Direct Message with Your Agents
Engaging Agents online to chat, share sales & service opportunities or product and industry updates, or explore their in force book will help build stronger more resilient relationships.
Leverage NIC to position your firm as a forward-thinking and innovative technology partner.
AGENT ONLINE CHAT
AGENT PROFILE PAGE
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From the Agent Profile page, click on the Chat button
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Enter your message at the bottom of the message panel
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Click Enter
COMMUNICATIONS PANNEL
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Click on the New Chat icon, located at the bottom of the Communications panel
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From the Channels option, click on Direct Chat
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Enter your Agent's name in the search bar, located at the top of the message panel (as you are typing the Agent's name a set of possible results will start displaying)
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Enter your message at the bottom of the message panel
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Click Enter
NOTE:
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Your Agent has to be subscribed to NIC Agent App in order for you to communicate with them.
AGENT ONLINE CHAT - EMAIL NOTIFICATION
Your Agent will receive an email notification from NIC and be alerted that there is a new message from you.
The notification email will contain your name as the user sharing the list, and also a link to the Agent App so the Agent can click on it to get direct access to the Agent App Login page, where they can see the message you have sent them.
NOTE:
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LOG IN link appears for Agents already on NIC platform and will take the Agent to the NIC Advisor App login page.
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JOIN US link appears for Agents who are not on NIC platform but are part of your list. If they wish to subscribe to the NIC Advisor App all they have to do is click on Join Us and complete the short onboarding process.
AGENT IN-APP NOTIFICATIONS
In addition to email notifications, NIC also generates
In-App Notifications for your Agent, notifying them of a new message.
AGENT COMMUNICATIONS
Clicking on the notification (email or in app) will take the Agent directly to the chat window to read the new message, see a history of all chat conversations with you, and can type a response back to you.
