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AGENT PROFILE

The Agent Profile page displays contact information and provides access to several features including:

  • Business Unit Demographic Information

  • Book of Business Overview 

  • Data Insights

  • Sales Trends

  • Explore (a list of in force policies)

  • Documents

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ACCESSING YOUR AGENT'S PROFILE:

  • Search for your Agent by entering their name in the Global Search on the top menu, or by clicking on the Network link from the left navigation menu

  • From the Search results click on your Agent's name

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Exploring Agent Profiles

Having immediate access to your Agent's in force book along with a list of sales and service opportunities and the trends in their business demonstrates a level of commitment that your Agents are not accustomed to seeing.

This level of commitment will help you retain and attract top talent.

AGENT'S BOOK OF BUSINESS OVERVIEW

The Agent's Book of Business tab provides a snapshot of the book, including:

  • Total Annual Premium

  • Total Cash Value in their book

  • Total Death Benefit Amount across all in force policies

  • Total Number of in force policies

  • A graph with a breakdown of premium by Carrier

  • A graph with a breakdown of premium by Product Type

  • A list of all in force policies

ACCESSING YOUR AGENT'S PROFILE:

  • Search for your Agent by entering their name in the Global Search on the top menu or by clicking on the Network link from the left navigation menu

  • From the Search results click on your Agent's name

  • The Agent profile page automatically defaults to the Book of Business tabs - Overview

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AGENT'S BOOK OF BUSINESS INSIGHTS

The Agent's book of business Insights provides you with quick insights into the Agent's book, including:

  • A breakdown of policies by Policy Values

  • A breakdown of policies by Policy Status

  • New In Force Policies in the last 30, 90 and 360 days

  • A breakdown of the term book by Product Type

  • A breakdown of the UL and WL books

  • Renewal Opportunities

  • A Sales & Service Opportunities calculator for identifying conversion opportunities

ACCESSING YOUR AGENT'S BOOK OF BUSINESS INSIGHTS:

  • Search for your Agent by entering their name in the Global Search on the top menu or by clicking on the Network link from the left navigation menu

  • From the Search results click on your Agent's name

  • The Agent Profile page automatically defaults to the Book of Business tab - Overview

  • Click on Insights

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NOTE:

Clicking on any of the blue values will take you to a list of policies corresponding to that insight.

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AGENT'S BOOK OF BUSINESS SALES TRENDS

The Agent's Book of Business Sales Trends provides a snapshot of the Agent's book history and includes:

  • Total Premium by Carrier

  • Total Premium by Product Type

  • Total Premium by Carrier by Product Type

  • Total Face by Carrier

  • Total Face by Product Type

  • Total Face by Carrier by Product Type

  • Total Number of Policies by Carrier

  • Total Number of Policies by Product Type

  • Total Number of Policies by Carrier by Product Type

 

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ACCESSING YOUR AGENT'S BOOK OF BUSINESS SALES TRENDS:

  • Search for your Agent by entering their name in the Global Search on the top menu or by clicking on the Network link from the left navigation menu

  • From the search results click on your Agent's name

  • The Agent profile page automatically defaults to the Book of Business tab - Overview

  • Click on Sales Trends

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EXPLORE THE AGENT'S LIFE BOOK OF BUSINESS

Search and segment the Agents in force life book for opportunities or service requirements.

ACCESSING YOUR AGENT'S LIFE BOOK: 

  • Search for your Agent by entering their name in the Global Search on the top menu or by clicking on the Network link from the left navigation menu

  • From the Search results click on your Agent's name (The Agent profile page automatically defaults to the Book of Business tab - Overview)

  • Click on the Explore tab (it automatically defaults to Life Policies)​

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Use the Policy Filters to filter your book by:

  • Policy Status

  • Product Type

  • Carrier

  • Annual Premium

  • Death Benefit Amounts

  • Policy Effective Dates

  • Insured Birth Dates

Use the Headers to sort your policies​.

  • Clicking once on the header will sort the values in ascending order. 

  • Clicking twice on the header will sort the values in descending order.

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Clicking on the Settings icon enables you to hide/display columns from the grid. 

  • Check or uncheck the checkbox beside the column name with a display or hide the column.

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After you have segmented your Agent's life policies, select all of them by clicking on the check box beside the first header. If your results are displaying over multiple pages, make sure you click on the Select all xxx records link.

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Click on Add to list

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Enter the name of the list
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Click on Proceed

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EXPLORE THE AGENT'S ANNUITY BOOK OF BUSINESS

Search and segment the Agents in force annuity book for opportunities or service requirements.

ACCESSING YOUR AGENT'S ANNUITY BOOK: 

  • Search for your Agent by entering their name in the Global Search on the top menu or by clicking on the Network link from the left navigation menu

  • From the search results click on your Agent's name (The Agent profile page automatically defaults to the

  • Book of Business tab - Overview)

  • Click on the Explore tab and then click on Annuities
    sub-tab.​

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SEGMENTING YOUR AGENT'S ANNUITY BOOK: 

Use the Annuity Filters to segment your Agent's annuity book by:

  • Location (State)

  • Type

  • Carrier

  • Contract Status

  • Annual Premium

  • Surrender Value

  • Accumulation Value

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Use the Headers to sort your policies​.

  • Clicking once on the header will sort the values in ascending order. 

  • Clicking twice on the header will sort the values in descending order.

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Clicking on the Settings icon enables you to hide/display columns from the grid. 

  • Check or uncheck the checkbox beside the column name with a display or hide the column.

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EXPLORE THE AGENT'S CLIENT LIST

Search and segment the Agent's client list.

ACCESSING YOUR AGENT'S CLIENT LIST: 

  • Search for your Agent by entering their name in the Global Search on the top menu or by clicking on the Network link from the left navigation menu

  • From the search results click on your Agent's name (The Agent profile page automatically defaults to the Book of Business tab - Overview)

  • Click on the Explore tab and then click on Clients 
    sub-tab.​

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SEGMENTING YOUR AGENT'S CLIENT LIST:

Use the Client Filters to segment your Agent's clients by:

  • Annual Premium

  • Net Death Benefit Amount

  • State

Use the Headers to sort your policies​.

  • Clicking once on the header will sort the values in ascending order. 

  • Clicking twice on the header will sort the values in descending order.

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EXPLORE THE AGENT'S IN FORCE POLICIES - INSURED PROFILE

Insured Profile includes:​

  • Name & Contact Information

  • In Force Policies

  • In Force Annuity Contracts

  • Client Documents

  • Policy Event Notifications

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ACCESSING THE INSURED PROFILE: 

  • From the Book of Business tab, Life Policies, in the search box enter the Insured name​

  • From the Search results page click on the Insured's name

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AGENT DOCUMENTS

Your secure vault for Agent specific documents.

ACCESSING THE AGENT DOCUMENTS 

  • From the Agent Profile page, click on the Documents tab

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DOWNLOADING A DOCUMENT

  • To download a document, click on the Download icon, located under the Actions header

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You also have the ability to filter through your Agent's documents using the Documents filters including:

  • File Type

  • Size

  • Date

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In addition, you can use the headers to sort your documents. (Clicking on the header once will sort the documents in ascending order, and clicking twice will sort them in descending order)

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AGENT CHAT & CHAT HISTORY

Instant messaging with your Agents.

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You have the ability to view a history of prior communications.

ACCESSING AGENT CHAT: 

  • From the Agent's Information section, click on the Chat button.

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If the button does not say Chat, you can access Agent Chat by clicking on the Agent's picture or initials, from the Communications menu.

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A chat window opens up that shows a history of your communication with your Agent.​

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